Leading Global Cold Storage Provider Adopts Dematic Voice Technology ToTransform Warehouse Operations
Dematic, a global leader in supply chain automation and voice technology solutions, has announced that a leading global cold storage provider has implemented its Dematic Voice solution at two key distribution centres. The rollout includes the customer’s Melbourne site, which is its largest distribution centre in the Southern Hemisphere, and its site in Adelaide, South Australia.
The company, a worldwide leader in temperature-controlled warehousing and logistics, operates more than 450 facilities across 18 countries. Recognised for its critical role in the global food supply chain, the solution rollout follows a successful proof of concept at both locations, where Dematic Voice demonstrated its ability to improve operational efficiency, enhance user satisfaction, and address longstanding challenges. With features such as advanced voice recognition and gamified workflows, the solution streamlines processes across diverse operational environments.
“The feedback from our customer’s operations team was overwhelmingly positive,” says Robert Deane, Connect Workforce Solutions (CWS™) Sales Manager Southern Region & New Zealand at Dematic ANZ. “Operators were impressed by the system’s voice recognition capabilities and intuitive interface. One of the most common questions our customer received from their team was, ‘When can we start using this?’ The success of the proof of concept confirmed that Dematic Voice was the right choice.”
From challenges to solutions
Dematic Voice will replace a legacy system that was creating inefficiencies and operational challenges. The new solution introduces advanced features that increase productivity, streamline workflows, engage users, and improve accuracy.
“Our data shows that companies using voice technology as part of a broader warehouse optimisation strategy see productivity gains of 25–35% for case picking and piece picking,” says Deane. “This is especially important for facilities like our customer’s site in Melbourne, where operational scale requires extremely high efficiency.”
